One flat rate per order, shown before you place it.
We prepare and hand off most orders on business days.
Timing begins after dispatch and varies by destination.
Delivery
Where we ship
We currently offer standard delivery to the destination options shown at checkout. If your country is not listed, we are not yet able to send an order there. We do not split individual orders into several shipments unless we contact you first.
How your order moves
After an order is placed, we allow one to two business days for order review and packing. Once the parcel is handed to the carrier, delivery commonly takes three to seven business days. Busy seasonal periods, local carrier delays, remote addresses, and customs procedures can add time outside our control.
Tracking and address details
When tracking is available from the carrier, it will be sent to the email address provided at checkout. Please take a moment to check your delivery address before submitting your order. If you notice an error, contact us promptly; we will help where a parcel has not yet entered fulfillment.
Returns
Our 30-day return window
If a Lapse product is not right for your space, you may request a return within 30 days of delivery. Items should be clean, unused, free of pet hair or odour, and in their original condition. This lets us inspect returned goods carefully and keeps future products feeling considered.
How to start a return
Reply to your order confirmation with your order number, the item you would like to return, and a short note about its condition. We will reply with the next steps. Return shipping is the customer's responsibility unless an item arrived damaged or incorrect.
Damaged or incorrect items
If your order arrives damaged, incomplete, or different from what you ordered, please contact us within seven days of delivery with clear photos of the item and packaging. We will review the issue and arrange an appropriate replacement or refund where applicable.
Care before returning
Cooling gel mats are intended for indoor use on dry, level surfaces. They should not be punctured, machine washed, immersed, or placed near a heat source. Damage caused by misuse, chewing, punctures, or improper care may not be eligible for return.